SLK Recovery – Policies & Customer Information

At SLK Recovery, we're committed to providing a professional, honest and reliable vehicle recovery service.

As a family-run business based in Elland, West Yorkshire, we believe in treating every customer fairly and making our services, pricing and procedures as clear as possible.

Our Service Commitment

We provide 24-hour vehicle breakdown recovery, accident recovery, vehicle transport and specialist recovery services.

Our aim is to deliver a safe, efficient and professional service, treating customers and their vehicles with care and respect.

Recovery Prices & Quotations

Local vehicle recovery starts from £100, with final prices depending on the circumstances of each job.

Factors affecting the price can include vehicle size, distance, location, time of day, access difficulties and specialist equipment required.

We aim to explain the agreed recovery price and any foreseeable additional charges before work begins.

Estimated Arrival Times

We operate 24 hours a day, seven days a week.

All arrival times are estimates and may vary depending on traffic conditions, weather, location, availability and ongoing recovery operations.

Customer and operator safety always comes first.

Accident Recovery & Vehicle Storage

We provide accident recovery and vehicle storage services, including assistance with non-fault insurance claims.

Where eligible and agreed through the relevant insurance arrangements, accident recovery and storage may be provided without direct payment from the customer.

Any applicable charges or insurance arrangements will be explained as part of the booking process.

Cancellations & Payments

We aim to explain payment arrangements and any applicable cancellation charges when a recovery is booked.

Where a customer cancels a service, any charges will depend on the circumstances, the work already undertaken and applicable consumer rights.

Nothing in our policies affects your statutory consumer rights.

Customer Care & Complaints

We take customer satisfaction seriously.

If you have any concerns regarding a service, please contact us with details of the recovery so we can investigate and respond appropriately.

We aim to resolve complaints fairly and professionally.

Privacy & Personal Information

We respect customer privacy and recognise the importance of protecting personal information.

Details collected when arranging recovery services may include customer contact information, vehicle information, collection and delivery locations, and information required to arrange the service.

Further information about how personal information is collected, used, shared and stored will be provided in our separate Privacy Policy.

Website Cookies

Our Cookie Policy explains the cookies and similar technologies used on our website, their purposes and the choices available to visitors.

Contact SLK Recovery

For enquiries about our services, policies or an existing recovery booking, please contact us.

SLK Recovery – Elland, West Yorkshire

Telephone: 07725 414695

Available 24 hours a day, 7 days a week.