Privacy Policy – SLK Recovery

Last updated: 10 November 2026

1. Introduction

At SLK Recovery, we respect your privacy and are committed to protecting your personal information.

We are a family-run vehicle recovery business based in Elland, West Yorkshire, providing 24-hour breakdown recovery, accident recovery, vehicle transport and associated services.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

We handle personal information in accordance with applicable UK data-protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, as amended.

2. Who We Are

SLK Recovery is responsible for the personal information it collects and uses for its own business activities.

Business name: SLK Recovery

Location: Elland, West Yorkshire

Website: www.slkrecovery.co.uk

Telephone: 07725 414695

For privacy-related enquiries, please contact us using the telephone number above or through our website's contact page.

3. Information We Collect

Depending on the service you request, we may collect:

Your name and contact details.
Your collection and delivery addresses.
Vehicle registration, make and model.
Vehicle breakdown or accident information.
Recovery booking and payment details.
Correspondence and enquiries.
Photographs or records relating to a recovery where necessary.
Information provided by breakdown clubs, insurers or recovery networks when arranging a service.

Our website may also collect limited technical information, including IP addresses, browser information and website usage information, depending on its configuration.

4. How We Use Your Information

We use personal information for legitimate business purposes, including:

Arranging and carrying out vehicle recovery services.
Contacting customers about bookings and arrival times.
Preparing quotations, invoices and payment records.
Coordinating vehicle collection and delivery.
Communicating with breakdown assistance providers, insurers and garages.
Managing accident recovery and storage arrangements.
Responding to customer enquiries and complaints.
Meeting legal, accounting and regulatory obligations.
Maintaining the security and operation of our website.

We only collect information that is reasonably necessary for the relevant purpose.

5. Our Legal Basis for Using Information

Under UK GDPR, we rely on appropriate legal grounds when processing personal information.

These may include:

Contract: When information is required to arrange or provide a recovery or transport service.

Legal obligation: When records must be maintained for tax, accounting or other legal requirements.

Legitimate interests: When reasonably necessary to manage enquiries, keep service records, protect vehicles, prevent fraud or handle business disputes, provided these interests do not override your rights.

Consent: Where consent is legally required, such as for certain optional website cookies or marketing communications.

Where processing relies on consent, you may withdraw it at any time.

6. Sharing Your Information

To provide recovery services, we may need to share relevant information with:

Breakdown assistance companies and recovery networks.
Insurance providers and claims handlers.
Garages and vehicle repair specialists.
Vehicle storage providers.
Other recovery operators assisting with an agreed job.
Payment, accounting and website service providers.
Public authorities where disclosure is legally required.

We limit the information shared to what is reasonably necessary for the relevant purpose.

7. Vehicle Photographs and Recovery Records

During recovery operations, photographs may be taken to document vehicle condition, collection or delivery, accident circumstances, or work undertaken.

These photographs may include vehicle registration numbers or other identifying information.

Recovery photographs and related records are used for operational purposes, customer queries, insurance matters and dispute resolution where appropriate.

Photographs used for public marketing or social media will be handled in accordance with applicable data-protection requirements.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Booking and recovery records may be retained where needed for customer service, insurance matters, legal claims and business administration.

Invoices and financial records are retained for the periods required by applicable tax and accounting law.

Information that is no longer required will be securely deleted, destroyed or anonymised, where appropriate.

9. Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure.

Access to customer information is limited to those who need it for legitimate business purposes.

Where third-party providers process personal information on our behalf, appropriate data-protection arrangements are required.

10. Website Cookies and Analytics

Our website is created using Webador.

The website may use cookies or similar technologies to support its operation, functionality and performance.

Where non-essential cookies or tracking technologies are used, we will provide the information and choices required by applicable law.

Further details will be available in our separate Cookie Policy.

11. International Data Transfers

Some technology providers used to operate our website or business services may process personal information outside the United Kingdom.

Where international transfers take place, we will ensure an appropriate legal basis and any required safeguards are in place.

You can contact us for further information about relevant international transfers and safeguards.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of information where the law allows.
Request that certain processing be restricted.
Object to processing in certain circumstances.
Request transfer of eligible information to another provider.
Withdraw consent where processing relies on consent.

You have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights, please contact SLK Recovery using the details above.

13. Data Protection Complaints

If you have concerns about how we have handled your personal information, please contact us.

We will acknowledge data-protection complaints within 30 days, take appropriate steps to investigate them, keep you informed and explain the outcome without undue delay.

You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's data-protection regulator.

Website: www.ico.org.uk

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of independent websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology or legal obligations.

Any updates will be published on this page with a revised date.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

SLK Recovery

Elland, West Yorkshire